The short version
Email support@isekaify.comwithin 14 days of a charge and we will refund it, as long as you haven't spent most of what you bought. Failed renders always return their credits automatically — you never need to ask for those.
Failed renders
If a generation fails, the credits it cost are returned to your balance automatically, usually within seconds. You do not need to contact anyone, and it shows up in your usage history as a returned charge.
A render that works but isn't what you hoped for is not a failure. AI generation is unpredictable, the result still cost us compute, and those credits are not returned. This is the single most common refund question, so it is worth being blunt about rather than leaving you to find out.
Subscriptions
- Within 14 days of a charge, email us and we will refund it, provided you have used only a small part of that period's credits. If you have spent most of the allowance we may refund part of it instead.
- After 14 days, we do not refund the current period. Cancel instead — your plan keeps working to the end of what you have paid for, and nothing further is charged.
- Renewals you did not mean to pay, where you had not used the new period, are refunded in full. Tell us and we will sort it.
- Yearly plans follow the same 14-day window from the date of the charge. After that, cancelling stops the next year but does not refund the current one.
Credit packs
Unused packs are refundable within 14 days. Once credits from a pack have been spent, the spent portion is not refundable — the renders were made and they cost real money to produce. If you have spent a small part of a pack we will usually refund the rest.
Refunding a pack removes the credits it granted from your balance. If you have already spent them, that can leave your balance at zero rather than negative; we will not chase you for the difference.
Things we do not refund
- Credits cleared at the end of a month. Monthly allowances do not carry over, and this is stated on the pricing page, in your account, and in the cancellation confirmation.
- Credits lost by deleting your account. The deletion confirmation says this before you confirm.
- Renders that completed but that you did not like.
- Accounts closed for breaking the Acceptable Use Policy.
Your statutory rights
If you are a consumer in the UK or EU you normally have a 14-day right to cancel a distance purchase. That right can end early for digital content once delivery has started with your agreement — which is what happens the moment you spend credits. Where your local law gives you more than this policy does, your law wins and we will honour it.
How to ask, and how long it takes
Email support@isekaify.com from the address on your account and say what you want refunded. You do not need to justify it. We aim to reply within two working days.
Approved refunds are processed by Paddle.com Market Ltd, which is the merchant of record for the transaction, and go back to your original payment method. Your bank usually takes a further 5 to 10 days to show it.
If you are thinking about a chargeback, please email us first. We will almost certainly just refund you, and it is faster than your bank.